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Refund Policy

Refund Policy

Effective Date: Oct 23.2024

At Essential Washbar, LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund process in accordance with the following terms. Please read this policy carefully before making a purchase.
 

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • You must request a return within 13 days of the order being fulfilled.

  • The product must be unused, in its original packaging, and in the same condition as when it was received.

  • Customized or personalized products are non-refundable unless they arrive damaged or defective.

2. How to Request a Refund

To initiate a return or refund, please follow these steps:

  1. Contact us at [your email] with your order number and reason for the return.

  2. We will provide you with a return authorization and instructions for sending the item(s) back.

  3. Ship the item(s) back to us within 13 days from the date of delivery at your expense unless the product was damaged or incorrect upon arrival.

3. Refund Process

Once we receive your returned item(s) and inspect them, we will notify you via email whether your return has been approved or denied based on the condition of the product.

  • If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

  • Shipping costs are non-refundable, and you are responsible for return shipping fees unless the item arrived damaged or defective.

4. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us at [your email] within 48 hours of receiving your order. We may request photos of the damaged or incorrect product for verification. Once approved, we will provide a prepaid shipping label for the return and offer either a replacement or full refund.

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Customized or personalized products.

  • Used or opened products.

  • Sale or clearance items.

  • Gift cards.

6. Late or Missing Refunds

If you haven’t received a refund after the 5-7 business day processing period, please follow these steps:

  1. Check your bank account or credit card statement again.

  2. Contact your credit card company or bank, as processing times can vary.

  3. If you’ve done all of the above and still have not received your refund, please contact us at Botanicalglow@essentialwashbar.shop

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at Botanicalglow@essentialwashbar.shop.

8. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Essential Washbar, LLC
Email:Botanicalglow@essentialwashbar.shop

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